Shipping policy
Shipping Policy
Processing Time
Orders are typically processed within [1-3] business days. Please note that custom or made-to-order pieces may require additional time, which will be communicated at the time of purchase.
Shipping Methods and Costs
We ship within the UK via [Royal Mail/courier service]. Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Delivery Times
- UK Standard Delivery: [3-5] business days
- UK Express Delivery: [1-2] business days (if available)
Please note these are estimated delivery times and may vary during peak periods or due to circumstances beyond our control.
International Shipping
International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.
Packaging
All artwork and ceramics are carefully packaged to ensure safe delivery. Fragile items receive extra protective packaging.
Tracking
You will receive a tracking number via email once your order has been dispatched.
Damaged or Lost Items
If your item arrives damaged or goes missing in transit, please contact us immediately at [your email] with photos (if damaged) so we can resolve the issue.