Refund policy
Refund Policy
All sales are final. We do not offer refunds or exchanges on any purchases unless required by law.
Your Legal Rights
Nothing in this policy affects your statutory rights under UK consumer protection law. You are entitled to a refund or replacement if goods are:
- Faulty or defective
- Not as described
- Not fit for purpose
If you believe your item falls into any of these categories, please contact us within 14 days of receipt with photos and a description of the issue.
Damaged Items
If your item arrives damaged during shipping, please contact us immediately with photographic evidence. We will assess each case individually and work with you to resolve the issue.
Change of Mind
We do not accept returns or offer refunds for change of mind, incorrect sizing, or personal preference. Please review all product details, dimensions, and descriptions carefully before purchasing.
Contact Us
If you have concerns about your order, please contact us at careybaxendaleartcollections@gmail.com and we will do our best to assist you.